Privacy Policy

Last updated: May 18th 2026

Our website address is: https://www.robertembroideries.co.nz/

We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following personal information:

  • Contact details: Name, billing/shipping address, email address, and phone number
  • Account information: Username, password, order history
  • Order and payment information: Products ordered, payment details (processed by Stripe), shipping preferences
  • Technical information: IP address, browser type, device information, and cookies (see Cookies section below)
  • Communications: Any messages you send us through contact forms or customer support

We do not collect more information than is necessary for the purposes described below.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Manage your customer account and provide customer service
  • Send order confirmations, shipping updates, and important service messages
  • Improve our website and customer experience
  • Comply with legal obligations (including tax and accounting requirements)
  • Detect and prevent fraud

Cookies and Tracking

Our website uses cookies to:

  • Remember your login and shopping cart
  • Understand how visitors use our site
  • Provide a better shopping experience

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.

Payment Information – Stripe

All payments are processed securely by Stripe. We do not store full credit card details on our servers.

Stripe collects and processes your payment information in accordance with their own privacy policy. Stripe Privacy Policy: https://stripe.com/privacy

Information provided during checkout (such as name, address, and payment details) is shared with Stripe to complete the transaction.

Who We Share Your Data With

We may share your personal information with:

  • Stripe (payment processing)
  • Shipping carriers (e.g. NZ Post, Post Haste) to fulfil delivery
  • Our trusted service providers (e.g. hosting, email marketing tools) who help us operate the store
  • Legal authorities, when required by law

We do not sell your personal information to third parties.

How Long We Keep Your Data

We retain your personal information for as long as needed to provide our services and meet legal requirements (e.g. tax records). You can request deletion of your data at any time, subject to legal obligations.

Your Rights Under the Privacy Act 2020

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request erasure or restriction of your data (in certain circumstances)
  • Withdraw consent where we rely on it
  • Complain about how we handle your information

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable security measures to protect your personal information from loss, misuse, or unauthorised access. This includes secure servers and encryption for sensitive data.

International Data Transfers

Some of our service providers (including Stripe) may be located outside New Zealand. We take steps to ensure your information is adequately protected.

Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: hello@robertembroideries.co.nz

Phone: 06 358 6287

Postal address: 643 Main Street, Roslyn, Palmerston North 4414